It is possible to return or exchange items which were purchased directly from our website. The returns must be in original packaging, proof of purchase is also required. One of our customer service representatives will help you with the process, until your new order is completed. Once we receive the returning or exchanging item, we will ship you the new item within 5 business days or issue a refund with a confirmation email. Additional billing may apply as Vertical Stamps do not refund returning shipping costs.
Silicone stamps return / exchange terms:
- Must be in brand new condition, with original packaging & included the proof of purchase.
- Returns/ exchanges must be postmarked for return within 14 days of the original delivery to you.
- For assistance regarding returns & exchanges, please contact us via info(at)verticalstamps.com for fast assistance.
We strongly recommend you to use a traceable method when returning our products as Vertical Stamps is not responsible for lost or undelivered packages. We are sorry, but we do not refund your shipping costs. The products will be returned back to you via Slovak Postal Service of course for free.